Privacy Policy

Effective Date: July 2, 2025
Website: www.richmondpoolandspas.com

At Richmond Pools and Spas, we respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect information to serve you better and improve our services.

1.1 Personal Information

You may give us personal details when you:

• Request a quote or service
• Fill out a contact form
• Sign up for updates

This may include:

• Name
• Email address
• Phone number
• Address
• Service details (like pool type or installation date)

1.2 Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages you visit and time spent on each
• How you found our site
• Cookie data (see Section 4)

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide estimates
• Schedule and manage appointments
• Send confirmations and follow-ups
• Improve our website and services
• Share updates, offers, or promotions (if you agree)
• Meet legal and regulatory requirements

3. Legal Bases for Processing

When required by law, our legal bases include:

• Consent — for marketing emails and updates
• Contract — to deliver the services you request
• Legal Obligation — for recordkeeping and compliance
• Legitimate Interest — to improve services and prevent fraud

4. Cookies and Tracking Technologies

We use cookies to:

• Keep our website working properly (Essential Cookies)
• Analyze how visitors use our site (Performance Cookies)
• Remember your preferences (Functionality Cookies)

You can turn off cookies in your browser settings, but some features may not work as intended.

5. How We Share Your Information

We only share your information when necessary:

5.1 Service Providers
We work with trusted partners who help with:

• Website hosting and maintenance
• Email communication
• Appointment scheduling

They only use your data to perform services for us.

5.2 Legal Requirements
We may share your data:

• To comply with laws and regulations
• When requested by public authorities
• To protect the rights, safety, and property of Richmond Pools and Spas

We do not sell or rent your information to third parties.

6. Data Retention

We keep your information as long as needed to:

• Provide services
• Meet legal or accounting requirements
• Resolve disputes and enforce agreements

If you ask us to delete your data, we will do so where legally possible.

7. Data Security

We take reasonable steps to protect your data using:

• Secure socket layer (SSL) encryption
• Limited access to personal information
• Regular system checks

No system is completely secure, so please share information at your own risk.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• See what personal data we hold about you
• Request corrections or updates
• Ask us to delete your data (where allowed by law)
• Opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly

9. Children’s Privacy

Our services are for people over 13. We do not knowingly collect data from children under 13. If we find out we have, we will delete it right away.

10. Third-Party Links

Our website may link to other sites we do not control. Please review their privacy policies before sharing information with them.

11. Updates to This Policy

We may update this policy from time to time. If we make changes, we will post the new policy on this page with a new Effective Date. Using our website or services after an update means you accept the new policy.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please reach out to us:

Richmond Pools and Spas
Address – 800 NW 5th street Richmond indiana 47374

Operation Hours – Monday-Saturday: 09.00 am Eastern to 07.00 pm Eastern (Sunday: Closed)